The Service Desk is currently closed.

FOR EMERGENCY EXAM SUPPORT DURING EXAM PERIODS:
Please call the Service Desk at 1-888-609-3330 AND and choose OPTION 3

Live Chat is available during the following hours:

8:30 to 12:00 and 1:00 to 4:30, Monday to Friday.

We will reopen: Friday at 8:30am ADT

Alternatively (and after hours), you can find help by searching our Knowledge Base at hub.acadiau.ca.

You may also submit a ticket at [url]http:// https://hub.acadiau.ca/TDClient/Requests/TicketRequests/NewForm?ID=GcSDslymjTo_ [/url]. Submissions will be handled the next business day.

Session Key

Windows Users

When prompted, click the Run button.

If prompted a second time, click Run again.

Follow the on-screen instructions to temporarily install Bomgar support.

Macintosh Users

On your desktop, double click the new file with the .dmg extension.
A new box will appear. Double click the file in this box.
Follow the on-screen instructions to temporarily install Bomgar support..

Live Chat Hours of Operation:
     Monday 8:30am – 12:00 pm and 1:00pm - 4:30pm
     Tuesday 8:00am – 12:00 pm and 1:00pm - 4:30pm
     Wednesday 8:00am – 12:00 pm and 1:00pm - 4:30pmm
     Thursday 8:00am – 12:00 pm and 1:00pm - 4:30pm
     Friday 8:00am – 12:00 pm and 1:00pm - 4:30pm

Alternatively (and after hours), you can find help by searching our Knowledge Base at hub.acadiau.ca.

You may also submit a ticket here. Submissions will be handled the next business day.

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